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Terms and Conditions

These terms and conditions apply to the purchase of any goods or products from this website. By accessing this website or by placing an order via this website you are deemed to have accepted all the terms and conditions set out below. Please read them carefully as they contain important information.

GENERAL TERMS AND CONDITIONS


If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted and processed. Once payment has been received by us we will confirm that your order has been accepted by contacting you via the email address or contact number you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Any images displayed are for illustrative purposes only and may not accurately represent the product in question.

4. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and to safeguard your computer. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available within the timescales indicated (normally 10 working days) we will endeavour to inform you as soon as we are aware of any such delays.

6. Ordering errors

You are able to correct errors on your order up to the point on which you click on “proceed” during the ordering process and when you are transferred to Paypal you can also scrutinise the payment total there before submitting the order.

7. Price

The prices payable for goods that you order are as set out in our website. All prices are exclusive of VAT at the current rates. VAT if applicable will be shown below the product on the final step of the checkout process which is when you are redirected to the Paypal payment page.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8. Payment terms

We use Paypal as a secure gateway to accept payment from all orders from our website. After placing an order on our site you are redirected in the last step of the checkout process to the Paypal website which is an independent website with SSL encryption to securely take payment from you to pay for the goods you have ordered.

Paypal marks each payment transaction with a payment status (normally completed). We can only process orders where payment transactions have been marked by Paypl as payment completed in our Paypal account. We accept no liability if a delivery is delayed because you did not give us the correct payment details or you have paid with a method that takes time for payment to clear. If such an occurrence happens we normally contact you to advise you of this problem however this is not our obligation.

If it is not possible to obtain full payment for the goods from your credit or debit card then we have the right to cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Delivery charges

Delivery charges are included in all prices for goods quoted on this website to mainland England, Wales and Scotland (excluding the Highlands). Deliveries are available to other areas and countries; delivery rates on request.

10. Delivery

10.1 Deliveries are available to other geographical areas in the United Kingdom; delivery rates on request.

10.2 We will deliver the goods to the address you provide in the checkout process. It is important that this address is accurate. It is your duty to inform us of any access problems or vehicle restrictions (such as size, height or weight of vehicle) prior to delivery.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 10 working days of placing your order but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

10.3 We state in the checkout process that you must provide an address where there is someone present at the time of delivery to accept and sign for the goods. Goods will not be left at the delivery address unless you have provided us with clear instruction. The goods return to the carriers depot and an alternative delivery date will be arranged by the carrier.

We cannot be held responsible for any costs that may arise for rearrangement of the delivery date if the goods were not originally accepted and signed for.

10.4 At the time of delivery to you:

Please check the goods thoroughly before signing for them.

Shortages and errors at the time of delivery cannot be rectified later.

If any damage is apparent at the time of delivery please notify us immediately by e-mail enclosing, wherever possible a picture of the damage.

Goods signed for “Unchecked” will be deemed to be received in good condition.

If you have left instructions for the goods to be left in your absence any damages  must be notified to us within 24 hours of delivery enclosing, wherever possible a picture of the damage.

10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11. Risk and ownership

Once the goods have been delivered to you the risk of any damage to or loss of those goods passes to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

12. Acknowledgement and acceptance of your order


You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm despatch of your order. An acceptance of your order will take place on despatch of the good(s) ordered.

13. Returns policy relating to businesses (ie anyone using the goods for anything other than personal use)

13.1 Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. No refunds will be made in respect of carriage charges unless we deem the product is faulty or we have made a mistake when despatching the goods.

13.2 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem.

13.3 Products returned outside of the returns policy (seven days from receipt of those goods)  may be sent back to the customer and/or charged to the customer for return.

13.4 Any single item with an ex-VAT value of £250 or over is returnable at our discretion.

13.5 All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery. Any liability for breakages on return lies with the customer or carrier.

13.6 Once the goods have been received in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.7 You will be re-credited for the costs incurred in returning any faulty goods.

14. Cancellation rights pertaining to consumers (non business transactions)

14.1 Under the Distance Selling Regulations as a private individual you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any bespoke or made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

14.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible. Please contact us for returns address for the product you have ordered.

14.3 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Goods returned outside of the seven day period may be sent back to the customer and no credit issued.

14.4 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for.

14.5 Once you have notified us that you are cancelling your contract, and the goods have been received, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

14.6 You will be re-credited for the costs incurred in returning any faulty goods

15. Cancellation by us


15.1 We reserve the right to cancel the contract between us if:

15.1.1 We have insufficient stock to deliver the goods you have ordered.

15.1.2 We do not deliver to your area or:

15.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

15.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

16 Liability

16.1 If you do not receive goods ordered by you within 10 working days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

16.1.1 To make good any shortage or non-delivery;

16.1.2 To replace or repair any goods that are damaged or defective; or

16.1.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

16.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

16.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our email address at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it and all notices from us to you will be displayed on our website from time to time.

18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

PRIVACY STATEMENT

We are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site and you add goods to the shopping cart and you checkout you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer. We may use information that you provide:

(a)    For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
(b)    For the sole purpose of processing your order which includes sharing your contact details with the supplier of the goods you have ordered and with the carrier of the goods for delivery to the address you have provided.

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request. Any request should be emailed to:

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